Refund & Cancellation Policy

Last Updated: March 2026

Our Commitment: We want you to be completely satisfied with your purchase. If something isn't right, we're here to help with easy returns and prompt refunds.

1. Cancellation Policy

Before Shipping

You may cancel your order free of charge at any time before the order is shipped. To cancel, contact us at info@ministreet.store or call +91 73860 07230 with your order number.

After Shipping

Once an order has been shipped, it cannot be cancelled. You may refuse delivery and the order will be treated as a return (see Return Policy below).

Cancellation by Mini Street

We reserve the right to cancel orders due to: product unavailability, pricing errors, suspected fraud, or if we are unable to deliver to your location. In such cases, a full refund will be issued within 5-7 business days.

2. Return Policy

Return Window

Returns are accepted within 7 days of delivery. To initiate a return, contact us with your order number and reason for return.

Eligible for Return

Wrong product received
Defective or damaged product
Product significantly different from description
Size exchange (subject to availability)

Not Eligible for Return

Products used, washed, or altered after delivery
Products without original tags and packaging
Innerwear and intimate apparel (for hygiene reasons)
Products returned after the 7-day window
Sale items marked as "Final Sale"

3. Refund Timelines

Return Request

Submit return request within 7 days of delivery. Acknowledged within 24 hours.

Return Pickup / Drop-off

We arrange pickup or provide return shipping details within 2-3 business days.

Quality Check

Product inspected within 2 business days of receipt at our warehouse.

Refund Processed

Refund initiated within 3 business days of quality check approval.

Refund Received

Amount credited to original payment method within 5-7 business days. COD refunds via bank transfer within 7-10 business days.

4. Refund Methods

Refunds are processed to the original payment method:

Online Payment (UPI/Card): Refunded to original payment source within 5-7 business days
Cash on Delivery (COD): Refunded via bank transfer (NEFT/IMPS). You will need to provide bank details. Processing time: 7-10 business days

Refund Amounts

Pre-shipping cancellation: Full refund including shipping charges
Defective/Wrong product: Full refund including shipping charges
Customer-initiated return (change of mind): Product amount refunded; shipping charges are non-refundable

5. Exchanges

Size exchanges are subject to product availability. If the desired size is unavailable, a full refund will be issued. Exchange processing follows the same timeline as returns.

6. Damaged During Transit

If you receive a damaged package, please photograph the damage and contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost.

7. Non-Delivery

If an order is not delivered within the estimated timeline plus 7 additional days, contact us for a full refund or re-shipment.

8. Contact for Returns/Refunds

Email: info@ministreet.store
Phone: +91 73860 07230
Hours: Monday - Saturday, 9:00 AM - 7:00 PM IST

Grievance Officer: Avvaru Naveen Kumar | grievance@ministreet.store